Tell us what happened.

The details that help

• Your full street address and the nearest cross street.
• The actual entrance or vehicle location, including a side street or garage level.
• Whether the key is missing, locked inside or no longer working.
• For a vehicle, its make, model, year and key type if known.
• Any building access arrangements or authorization needed for the work.

What we discuss before the visit

We confirm whether the requested service is supported, check current availability and discuss an arrival estimate. Describe the problem as clearly as you can. Some faults and replacement parts need an on-site assessment before the full scope can be confirmed.

Discuss the expected charges when arranging service. The proposed work and its price should be explained before it starts. For an access job, have identification and relevant proof ready. If those are locked inside, bring that up during the call.

Mobile service in the Bronx

We come to the service location. There is no walk-in counter advertised on this website. Explore the neighborhood pages or call with your address to check coverage.

If a person or animal is in immediate danger, contact emergency services by calling 911 first.